We are a private jewellery studio based in both Toronto and London, Ontario, serving clients across Canada and internationally. Most consultations are by appointment, and we also offer virtual consultations for clients outside our area.

Yes. We work by appointment to ensure every client receives a personalized, one-on-one experience. We do not offer walk-ins.

Our custom process is designed to be collaborative and stress-free.

• Consultation
• Design discussion
• CAD renderings
• Revisions
• Production
• Quality inspection
• Delivery

You'll be involved every step of the way.

Most custom pieces are completed in approximately 3 weeks, depending on the complexity of the design and gemstone sourcing.

Absolutely. We can incorporate your existing diamonds or gemstones into a completely new design while preserving their sentimental value.

Yes. We offer both natural and lab-grown diamonds and will help you choose the option that best suits your priorities, budget, and preferences.

Absolutely. All diamonds include independent grading reports, depending on size and type. We'll always let you know what documentation accompanies your stone.

Yes. We have access to an extensive network of diamond suppliers and can source stones that meet your exact specifications.

We can help determine your size through several methods before production begins.

• 10K Gold
• 14K Gold
• 18K Gold
• Platinum

Available in yellow, white, and rose gold.

We accept major credit cards, e-transfer, bank transfer, and financing options where available.

We ship fully insured via FedEx and a signature is required upon delivery. Crown and Carat will provide you with confirmation via email and a tracking number once item has been shipped. Please note we are not liable for delays held by FedEx. Although noted that items will ship the next day, please take note of shipping ETA under the item you are ordering.

Yes. Every shipment is fully insured until it reaches you.

International orders may be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the purchaser unless otherwise stated. Crown and Carat is not responsible for duties and tariffs the purchaser may incur.

Once your label is prepared, we will provide you with tracking details via email so you can follow your shipment journey.

Crown and Carat uses Fedex to ship orders.

We stand behind our craftsmanship and offer a warranty covering manufacturing defects. Normal wear and tear, accidental damage, and loss are not covered.

Crown and Carat designs fine jewelry. All pieces are delicate and must be handled with care.

If your piece breaks due to wear and tear, Crown and Carat is not responsible for repair costs (ie chain breaking due to tugging). We are able to repair your pieces at an additional cost.

Please reach out to info@crownandcarat.com with photos and description and we can quote accordingly.

Warm water, mild dish soap, and a soft toothbrush are suitable for regular cleaning. We also recommend periodic professional inspections and cleanings.

Working directly with a private jeweller gives you access to:

• Better value for your budget
• One-on-one service
• Hand-selected diamonds
• Fully customized designs
• Transparent guidance without sales pressure

We believe jewellery should never feel mass-produced. Every client receives personalized guidance, carefully sourced diamonds, exceptional craftsmanship, and honest advice from start to finish.